Banks have been getting away with charging high fees. It has benefited shareholders to the detriment of consumers. But new reforms are coming soon that will force banks to change their market conduct
In May last year, finance minister Pravin Gordhan summoned the CEOs of the Big Four banks — Standard Bank, Absa, First National Bank and Nedbank — to his office. The bank bosses knew what they were in for. Their market conduct in retail was in question: bank charges were high and there was a lack of transparency around them . Gordhan wanted to rein in these charges.
In 2004 treasury and the Reserve Bank commissioned work into the competitiveness of banks in SA. That led to a banking inquiry by the competition commission in 2006, headed by advocate Thabani Jali, and the banks were forced to divulge the extent of their market dominance and practices.


